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Terms of use

This document sets out the agreement between you and EliteHost. Please read it carefully before using the service.

Last updated: 2026-yil 6-noyabr

1.General provisions

EliteHost (elitehost.uz) — a cloud hosting service for game servers (Minecraft, CS2, CS 1.6, GTA 5, SA:MP, Rust, Terraria), Telegram/Discord bots, and web applications. By registering on the website (including signing in with one click via Google or other networks) or purchasing a service, you fully and unconditionally agree to these terms.

If you disagree with any part of these terms, do not use the service. Failure to comply with the terms or the laws of the Republic of Uzbekistan will result in your account and servers being suspended without warning.

“We”, “Platform”EliteHost xizmati va uning ma'muriyati
“You”, “Customer”The individual or legal entity using the service
“Service”Game servers, bot hosting, web hosting, domains/subdomains, and related features
“Server”The allocated container resource you purchased or received as a trial
“Balance”Prepaid internal funds in your account (UZS)

2.Account and security

  • You must provide real and accurate information when signing up.
  • One person may create several accounts, but opening accounts to use promo codes more than once is prohibited.
  • You can't buy a server until you verify your email.
  • You're responsible for the security of your password and account. We recommend turning on two-step verification.
  • If you notice unauthorized access to your account, tell us immediately.
  • An account belongs only to the person who created it. Handing it to someone else — selling, gifting, renting, swapping or sharing the login and password — is forbidden.
  • Never share your login, password or verification codes with anyone — not even someone claiming to be EliteHost staff. We will never ask for your password.
  • Don't hand over your account to work as a team: add extra users to the server in the panel — everyone signs in with their own account and gets only the rights you give.
  • If you need to give a server to another person, use «Transfer server» on the server page. It is the only allowed way.

Passing an account from hand to hand — ban

If an account turns out to have passed to someone else (sold, given away or used by another person), it is blocked, its servers are stopped and the balance is not refunded. The account owner is responsible for everything done through such an account.

Age limit

Because the service is paid, users under 18 must use it with the consent of a parent or legal guardian.

3.Description of services

We provide the following services:

  • Game server hosting — Minecraft (Paper, Purpur, Spigot, Vanilla, Fabric, Forge, NeoForge, BungeeCord, Velocity), Counter-Strike 2, CS 1.6, GTA 5 (FiveM / RageMP), GTA SA:MP / MTA, Rust, and Terraria servers.
  • Telegram and Discord bot hosting — running bots 24/7 in Python (3.10–3.13) and Node.js (18–22) environments.
  • Web hosting — PHP, Node.js, Python and static websites, automatic deployment via GitHub, and free SSL certificates.
  • Subdomain and rProxy system — the option to create a free subdomain within the limit set for each plan and connect your own domain (rProxy + SSL).
  • Dashboard — live console, file manager, SFTP, backups, MySQL databases, team access, and resource monitoring.

Servers run on the Pterodactyl panel in isolated Docker containers. Each server is allocated the resources specified in its plan, as well as a subdomain and rProxy limit.

Resource guarantee

All RAM and disk space specified in the plan are yours. CPU is a shared resource: «Premium» plans provide guaranteed high-frequency cores, while «Budget» plans use reasonable allocation (fair-share).

4.Payment, billing, and trial period rules

Hourly billing system: the monthly plan price is divided by 720 hours and automatically deducted from your balance every hour.

Formulahourly rate = (monthly price − discount) ÷ 720
Charge frequencyAutomatically every hour. Every charge shows up in your transaction history.
Payment methodsUzcard, Humo, Click, Payme — methods configured in the admin panel.
ApprovalYour payment receipt will be checked and approved (usually within 5–30 minutes). Once approved, your balance will be updated automatically.
CurrencyAll prices are in Uzbek som (UZS).
DiscountsBuying for a longer term (3, 6, 12 months) gives you a discount. The discount lowers the hourly rate.
Free trial (19 hours)The trial plan is provided once to test the service quality. When the period expires, the trial server is automatically deleted or moved to a paid plan.

Fake receipts and payment fraud — strictly prohibited

It is strictly prohibited to submit payment receipts that have been altered in Photoshop, belong to another person, are outdated, or are fake. If such an action is detected, the account will be immediately and permanently banned; in serious cases, the data will be handed over to law enforcement authorities.

Important

Hourly billing continues until you delete the server—even if it is in the «Stop» (off) state—because RAM, disk space, and an IP port remain reserved for you. To stop charges, you must delete the server completely.

5.What happens when your balance runs out

Your data isn't deleted right away. The process goes step by step:

1

Warning

You will receive a notification by email, on Telegram, and on the website 10 days before your balance runs out; reminders will follow 7, 3 and 1 day, and 6 hours before it runs out.

2

Payment time

When payment is due, the service fee is automatically deducted from your balance. If there are sufficient funds, the server will continue running without interruption.

3

Temporary suspension

If your balance is insufficient when payment is due, the server is stopped immediately (suspended). All files and data are kept, and the server restarts automatically once you top up your balance.

4

Delete

If you do not top up your balance within 10 days after suspension, the server and all files will be permanently deleted and cannot be recovered.

Automatic restoration

If you top up your balance, your suspended servers start again automatically. You don't need to do anything.

6.Refund policy

Money is returned to your balance in these cases:

  • If the server isn't created — if provisioning fails for technical reasons, the amount paid is refunded automatically.
  • Outage through our fault — if a server is down for a long time through our fault, appropriate compensation is provided.
  • Overpayment — any amount overcharged due to a technical error is refunded.

When money is NOT refunded:

  • Refunding the balance to a bank card — the balance can only be used within the platform.
  • Because you changed your mind or no longer need the service.
  • If your account was suspended because you broke the terms.
  • Problems caused by your own mistakes (wrong configuration, deleted files).
  • Because a third-party service (Telegram, Mojang) went down.

Compensation

Compensation for outages caused by us is credited to your balance as a bonus. The amount is set individually based on how long the outage lasted.

7.Prohibited use

carry out the following on your servers, bots, websites, and the domains/subdomains connected to them strictly prohibited:

  • Gambling, casinos, and betting (Gambling / Betting) — creating and operating online casinos, bookmakers, totalizators, betting platforms, as well as bots, scripts, mini-apps (Telegram WebApp) or websites for gambling games such as slots, roulette, crash, aviator, mines, card games, lotteries, paid chests (case-opening / lucky-wheel) and similar games.
  • Activities that violate the laws of the Republic of Uzbekistan — any actions and content prohibited by the laws of the Republic of Uzbekistan: the sale or promotion of narcotic drugs, psychotropic substances and potent medicines; weapons and explosives; extremism, terrorism and religious fanaticism; incitement of national, racial, ethnic or religious hatred; undermining the constitutional order; distribution of pornography and obscene materials; unlicensed circulation of crypto-assets and illegal payment aggregators; violation of the requirements of the «Personal Data» law.
  • Financial Pyramids, Fraud and Phishing (Scam / Phishing) — financial pyramids (Ponzi schemes), fake investments, «money multiplication» and fake-income bots, phishing websites and bots, carding, systems that steal bank card (Uzcard, Humo, Visa/Mastercard) details or SMS codes, and creating fake pages impersonating government agencies and payment systems.
  • Network attacks and malware — conducting DDoS/DoS attacks; running stresser/booter panels; port scanning; brute-force attacks; botnet command-and-control (C2) centers; or storing or distributing viruses, trojans, stealers, RATs, keyloggers, and other malicious code.
  • Spam, flooding, and artificial boosting — bots that send unauthorized mass messages (spam) via Telegram, Discord, email or SMS, userbot spammers, and scripts that mass-register accounts automatically or artificially increase follower/view counts.
  • Crypto mining — any cryptocurrency mining (CPU, GPU, RAM, or disk mining), as well as hidden miner scripts.
  • Proxy, VPN, and traffic obfuscation — running proxy, VPN, SOCKS, V2Ray/Xray, or TOR nodes for resale, mass distribution, or to conceal illegal activity.
  • Resource abuse — deliberately overloading a node’s CPU, disk (I/O), or network bandwidth, launching a fork bomb, or interfering with other customers’ servers.
  • Copyright and license violation — illegally distributing copyright-protected materials and distributing plugins containing added malicious code (nulled/backdoor).
  • Account Trading and Circumventing the System — selling, buying, or renting accounts; creating multiple accounts to reuse the 19-hour free trial or promo codes; defrauding the billing system or exploiting vulnerabilities.
  • Content harmful to minors — any material that threatens child safety, depicts violence or cruelty, or encourages suicide.

Consequences of violations

If any of the prohibitions listed above are violated, the server and its connected domains will be suspended immediately without warning, the account will be blocked, and the balance will not be refunded. In cases involving violations of the laws of the Republic of Uzbekistan, relevant information (IP address, logs, payment details) will be provided to the competent law enforcement authorities.

If you find a vulnerability, do not exploit it—report it to us. We appreciate responsible disclosure and will provide a reward.

8.Domains, Subdomains and rProxy Rules

Each plan includes a set number of Subdomain and rProxy limit are provided together. The following rules apply when using this system:

  • Free subdomain names must not contain offensive or misleading words, or words that suggest gambling or illegal activity.
  • It is strictly prohibited to connect subdomains and domains that resemble the names of banks, payment systems (Click, Payme, Uzum, Humo, Uzcard), government agencies, or other brands for impersonation/phishing.
  • The server owner is personally responsible for all content hosted on personal domains connected through rProxy.
  • Subdomains and rProxy records that receive an abuse complaint (Abuse / DMCA) or fail a security check will be removed by the administration without notice.

9.Team, Global Chat, Server List and Support Etiquette

EliteHost When using the platform’s public sections (Global Chat, Public Server List, Reviews) and Support Center, you must follow the rules of mutual respect:

  • Profanity, insulting or belittling other users, flooding, and advertising other people's projects without permission are prohibited in the global chat and comments.
  • Users who post scam links, malicious files, gambling bots, or account-sale listings in the chat will be banned from the chat and the platform.
  • The name and description of a server added to the public server list must be accurate and must not contain false information or prohibited content.
  • Insulting or threatening Support staff, repeatedly opening spam tickets, or providing false information may result in the suspension of technical support and restrictions on your account.
  • In-game purchases (donations, VIP, items) on game servers are made between the server owner and the player; however, if players are found to be openly scammed, the administration reserves the right to block the server.

10.Our obligations

  • Fully allocating the resources listed in the plan (RAM, disk).
  • Keeping the infrastructure running and fixing technical problems as quickly as possible.
  • Announcing scheduled maintenance at least 24 hours in advance.
  • Storing your data encrypted and not sharing it with third parties.
  • Providing 24/7 support (response time depends on how complex the request is).
  • Not deleting data immediately when the balance runs out, and warning in advance.

Uptime target

We aim for 99.9% uptime. That's roughly 43 minutes of downtime a month. Scheduled maintenance isn't counted.

11.Your obligations

  • Topping up the balance on time to keep the service running.
  • Taking full responsibility for the content on your server and its legality.
  • Keeping your own backups of important data.
  • Keeping your account secure (strong password, 2FA).
  • Not disrupting other customers.
  • Reporting problems with the service to us.
  • Keeping bot tokens and API keys in environment variables (not in code).

12.Data and backups

The platform provides backups (1–20 depending on the plan), but the main responsibility for backing up your data lies with you.

  • Regularly download important data to your computer.
  • Backups are stored in the same infrastructure as the server — in a disaster they could be lost too.
  • When a server is deleted, its backups are deleted too.
  • We're not liable for data loss, but we'll help with recovery as much as we can.

13.Service suspension

You you can delete your server or close your account at any time. Billing stops once the server is deleted.

We we may suspend the service in the following cases:

  • When the terms of use are violated (without warning).
  • If your balance is insufficient when payment is due (with advance notice), the server will be deleted if you do not top up within 10 days.
  • If we decide to shut the service down completely, we'll give at least 30 days' notice and offer a way to refund your balance.
  • At the lawful request of law enforcement.

14.Limitation of liability

The service is provided “as is”. To the extent permitted by law, we're not liable for:

  • Indirect damages — lost profits, reputational harm, lost business opportunities.
  • Outages of third-party services (Telegram, Mojang, Discord, payment systems).
  • Consequences of errors in your code or configuration.
  • Force majeure — natural disasters, war, government decisions, large-scale internet outages.
  • Liability to third parties for content hosted on your server.

Maximum liability

In any case, our liability doesn't exceed the amount you paid over the last 3 months.

15.Intellectual property and copying of the site

EliteHost website design, page structure, texts, logo, graphics and code belong to EliteHost and are protected by copyright.

  • Copying the site or its sections to build a similar site or a copy of it is prohibited — whether manually, with software or with AI tools.
  • Bulk downloading of the site with automated tools (HTTrack, wget, scrapers and the like) is prohibited.
  • Using the EliteHost name and logo in a way that misleads customers is prohibited.

What is allowed

Writing about the site, quoting it, comparing our prices with other hosts and recommending EliteHost — you are welcome. Search engines and AI assistants may read the public pages and answer based on them; ready-made information for that is at /llms.txt manzilida.

The code, files and data you put on your server are yours — we claim no ownership of them.

16.Dispute resolution

We first try to resolve any dispute through negotiation. Contact support — many problems are solved at this stage.

If no agreement is reached, the dispute is heard in the courts of Tashkent under the laws of the Republic of Uzbekistan.

If any clause of these terms is found invalid, the remaining clauses stay in force.

17.Changes to the terms

We may update the terms. We'll announce important changes by email and a site notice at least 14 days in advance.

If you keep using the service after the changes, you accept the new terms. If you don't agree, you can close your account.

Questions? Write to us: support@elitehost.uz or support center.